Setting up email requires you to complete two steps:

Receiving emails in Plain

Sending emails from Plain

If you follow this guide, bear in mind that:
  • All emails sent to that email address will be received by Plain (not your email provider’s inbox)
  • You can only use one domain per Plain workspace but can use multiple emails for the same domain.
If you need to receive a copy of each email sent to the support email address (for instance, to keep a copy in your company’s email inbox), there are ways to achieve this. Please get in touch with us by email at help@plain.com, and we will be happy to help.

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What you will need

  • Your Plain workspace’s inbound email address (which ends with @inbound.postmark.app). We will provide this during the email setup process.
  • Admin access to your domain’s DNS settings.
  • Admin access to your company’s email provider.
    • If you use Google for email, you will need admin access to the Google Workspace Admin console.

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What makes a good support email address?

The only requirement is that your support email address uses your company’s domain. Email addresses using @gmail.com , @yahoo.com, @icloud.com, @hotmail.com or any other public email provider are not supported. We recommend you choose an email address that is easy to remember and clear that it represents a company. Good examples could be help@, support@, contact@ or hello@. Generally, we’d advise against a personal one like sonia@ or peter@ but they might also be fine, depending on your needs.