Keyboard shortcuts within Plain make it really fast to help customers and stay in the flow. This is the list of available keyboard shortcuts in Plain:

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Global shortcuts

  • ⌘ + K - Open the command palette
  • ? - The full list of available shortcuts

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On thread queues

  • F - Add filter
  • / - Search for customers or threads

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When viewing a thread

  • A - Assign the thread
  • P - Change thread priority
  • N - Add a note to a thread
  • E - Mark a thread as Done
  • Z - Snooze a thread
  • ! - Mark customer as spam
  • ⌘ + . - Show/hide queue
  • ⌘ + / - Show/hide customer sidebar
  • R - Focus composer to reply
  • J/K - Next/Previous thread
  • Esc - Go back to queue
  • L - Add label
  • I - Add linear issue

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When the composer is focused

  • ⌘ + Enter - Send message
  • ⌘ + Shift + Enter - Send message and mark thread as done
  • [ - Insert snippet
  • Esc - Unfocus/blur composer