A thread event will only be created in the thread ID provided. If you want an event to appear in all threads for a customer please use a customer event.
To create a thread event you need a thread ID. You can get this by creating a thread in Plain, from data in webhooks or other API calls you made. If you want to test this, press ⌘ + K on any thread and then “Copy thread ID” to get an ID you can experiment with. In this example we’ll be creating the following event:
Example event
For this you’ll need an API key with the following permissions:
  • threadEvent:create
  • threadEvent:read
  • thread:read
  • customer:read
Which would console.log: