A customer event will be created in all threads that belong to the provided customer ID. If you want an event to appear in a specific thread use a thread event.

To create an event you need a customer ID.

You can get this by upserting a customer in Plain, from data in webhooks or other API calls you made. If you want to test this, press ⌘ + K on any thread and then “Copy customer ID” to get an ID you can experiment with.

In this example we’ll be creating the following event:

For this you’ll need an API key with the following permissions:

  • customerEvent:create

Which would console.log:

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OverviewCreate a thread event