Assignment

Threads can be assigned to users or machine users. The latter is useful if you want a bot to handle or are building a complex automation of some kind.

Assigning a thread

To assign threads you need an API key with the following permissions:

• thread:assign
• thread:read

Typescript SDK

Where res.data is the full thread:

Unassigning threads

To unassign threads you need an API key with the following permissions:

• thread:unassign
• thread:read

Typescript SDK

Where res.data is the full thread like with assignment.