Threads can be assigned to users or machine users. The latter is useful if you want a bot to handle or are building a complex automation of some kind.

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Assigning a thread

To assign threads you need an API key with the following permissions:
  • thread:assign
  • thread:read
Where res.data is the full thread:

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Unassigning threads

To unassign threads you need an API key with the following permissions:
  • thread:unassign
  • thread:read
Where res.data is the full thread like with assignment.