> ## Documentation Index
> Fetch the complete documentation index at: https://plain-mattvagni-patch-1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Snippets

<Frame>![Snippets within Plain](https://mintlify.s3-us-west-1.amazonaws.com/plain-mattvagni-patch-1/public/images/snippets-introduction.png)</Frame>

Snippets are templated messages in Plain that you can quickly combine to help customers more quickly.

You can configure your snippets in **Settings** → **Snippets**.

You can then press **\[** to insert a snippet when writing in a thread.

Snippets can either be entire messages or short re-usable bits.

For example:

* Common links such as to your docs, status page, calendar booking links etc.
* Re-usable apologies and greetings such as "So sorry to hear about, let me look into that." or "Is there anything else I can help you with?"
* Common instructions and how-to's to your product

Within snippets you can also use some variables to include dynamic data. The following variables can be used:

* `{{ customer.email }}`: The customer's email address.
* `{{ customer.fullName }}`: The first and last name of the customer.
* `{{ customer.shortName }}`: If set, the short/first name of the customer.
* `{{ user.publicName }}`: Your public name (useful for signatures).