> ## Documentation Index
> Fetch the complete documentation index at: https://plain-mattvagni-patch-1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Slack

**Never miss another message from a customer in Slack**

Our Slack integration lets you sync messages from selected Slack channels to Plain and respond directly to customers from the platform.

You will also be able to [add context to Slack messages with customer cards](/customer-cards), [set labels](/labels) and priorities, [create Linear tickets](/integrations/linear), and much more.

Here’s how to get started:

<Steps>
  <Step title="Connect your workspaces">
    * In Plain, navigate to **`Settings`** > **`Slack`**.
    * Press **`Connect to Slack`**.
    * Follow Slack’s instructions to make sure the correct Slack workspace is selected.
    * Authorize replies from your Slack profile to respond directly from Plain.
  </Step>

  <Step title="Add the Plain app to the channels you want to track">
    Once you’ve set up the integration in Plain, go to the Slack channels you want to track and invite the Plain app. You can do this by typing **`/invite`**, selecting **`Add apps to this channel`** and then choosing Plain.

    <video controls className="w-full aspect-video" src="https://static-assets.plain.com/docs/slack/add-to-slack.mp4" />

    <Warning>
      When Plain is added to a channel, we automatically classify it as a Customer channel if it's a *Slack Connect* channel or one for [internal discussions](/thread-discussions) otherwise.

      For customer channels, we treat messages from non-Plain users as support requests, which are ingested as threads into Plain.

      In discussion channels, on the other hand, we only ingest messages related to an on-going discussion.
    </Warning>
  </Step>

  <Step title="Try it out">
    Slack messages from the authorized channels will begin appearing as threads in Plain. To respond, press `R` and begin typing in Plain. Your responses will appear in Slack as if you are responding directly in the app.

    Emojis ( **`:`** to search for the right one), syntax highlighting, and attachments are all supported in Plain.

    **Note -** Slack messages sent by a Slack user that does **not** have an account in Plain (i.e. a customer) will create threads in Plain.
  </Step>
</Steps>