> ## Documentation Index
> Fetch the complete documentation index at: https://plain-mattvagni-patch-1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk importer

To connect your Zendesk account, head to **Settings** → **Zendesk importer** and follow the instructions. You will need your *Zendesk subdomain*, e.g. `plain` in `https://plain.zendesk.com/`

When you connect your Zendesk account with Plain, we will import:

* all your end users as Plain [**customers**](/api-reference/graphql/customers)
* all your tickets as Plain [**threads**](/api-reference/graphql/threads). We will import all messages in the tickets, including internal ones, which are imported as Plain **notes**. Tickets in status *closed* or *solved* will be imported as *DONE* threads. All others will be imported as *TODO* threads.
* all the ticket tags as Plain [**labels**](/api-reference/graphql/labels)

After you connect for the first time, we will import all your existing data. From that point, any new end user, ticket, message or tag created in your Zendesk account, will be automatically synced into Plain.

<Info>
  The data created through the Zendesk importer will not trigger any webhooks or auto-responders.
</Info>

To stop syncing data from Zendesk, click on *Disconnect* in **Settings** → **Zendesk importer**.

<Note>
  We will only **create** new records in Plain, we will **never update** existing ones:

  * once an end user is synced into Plain, further changes to that end user in Zendesk (e.g. changing their name) will not be synced into Plain
  * if a customer or label is modified **on Plain** after syncing them from Zendesk, further syncs from Zendesk will not override your changes on Plain
</Note>