> ## Documentation Index
> Fetch the complete documentation index at: https://plain-mattvagni-patch-1.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Events

> Get the full picture of what happened and why straight in Plain.

<Frame>![Screenshot of the Events](https://mintlify.s3-us-west-1.amazonaws.com/plain-mattvagni-patch-1/public/images/events-introduction.png)</Frame>

Events are a powerful API feature of Plain that allows you to log key events to Plain, providing more context while you are helping a customer.

When you create an event in Plain, you can specify the content of the event using a simple GraphQL request and our [UI Components](/api-reference/ui-components).

When a customer gets in touch, you will see the events you created on the thread's timeline, along with all other messages and activity.

Some examples of use-cases for events include:

* Keeping track of key account activity, such as upgrading plans, inviting team members, or changing sensitive settings in your product.
* Logging errors or potential issues that your customers encounter (e.g., someone experiences an unexpected error while using your product).
* Logging key events in your own systems, such as changes to feature flags or releases.

[**Jump to documentation →**](/api-reference/graphql/events)